Privacy Policy

Who We Are

Rex Charles Solicitors Ltd. is a legal firm based in the United Kingdom that provides a wide range of legal services. Our website address is https://www.rexcharles.co.uk.

What Information We Collect

We may collect the following types of information when you interact with us:

  1. Personal Information:
    • Name
    • Email address
    • Phone number
    • Address (if provided)
  2. Comments and Interactions:
    • Data entered in contact or comment forms.
    • IP address and browser details to help with spam detection.
  3. Media Uploads:
    • Images or files uploaded to our website. Note that embedded location data (EXIF GPS) in uploaded images can be accessed by site visitors.
  4. Cookies:
    • Cookies to store preferences such as name, email, and website for convenience during future visits.
    • Login and session cookies to enable secure access to the site.
  5. Security Logs:
    • IP addresses and login attempts are logged to monitor and prevent unauthorised access or malicious activities.
  6. Website Analytics:
    • Information such as user location, browsing habits, and referral data via analytics tools to enhance website performance.
  7. Third-Party Services:
    • Data sent to tools like Akismet (for spam detection) or Smush (for image optimisation). These tools may temporarily store data for their functionality.

How We Use Your Data

We use the collected data for the following purposes:

  1. To provide legal services and respond to inquiries.
  2. To enhance your browsing experience on our website.
  3. To prevent unauthorised access and maintain website security.
  4. To comply with legal and regulatory obligations.
  5. For internal record-keeping and service improvement.

Who We Share Your Data With

  1. Third-Party Tools and Services:
    • Some third-party tools like Akismet, SolidWP, and Smush may process limited data to enable their functionality.
  2. Regulatory Authorities:
    • If required by law, we may share your data with law enforcement or regulatory authorities.
  3. Website Analytics Providers:
    • Aggregated, non-identifiable data may be shared with analytics providers to improve our website.

How Long We Retain Your Data

  1. Comments:
    Comments and metadata are stored indefinitely to facilitate follow-ups and site functionality.
  2. User Accounts:
    For registered users, personal data in profiles is retained until the account is deleted.
  3. Security Logs:
    Security-related logs are retained for 60 days to monitor and address suspicious activities.
  4. Other Information:
    Data such as inquiries and contact details are kept for as long as necessary to fulfil the purpose for which they were collected.

Your Rights Over Your Data

As a user, you have the following rights:

  1. Access to Your Data:
    You can request a copy of the personal data we hold about you.
  2. Correction of Errors:
    You can request corrections to inaccurate or incomplete information.
  3. Deletion of Data:
    You can request that we delete your personal data, except for information we are legally required to retain.
  4. Data Portability:
    You can request an exported file of your data in a readable format.
  5. Withdraw Consent:
    You can withdraw your consent for us to process your data, though this may limit the services we can provide.

To exercise any of these rights, please contact us using the details provided below or visit our Contact Page.

How We Protect Your Data

We take the following measures to secure your data:

  1. Secure hosting with SSL encryption.
  2. Regular security audits and updates.
  3. Limited access to personal data to authorised personnel only.
  4. Monitoring for unauthorised access and malicious activities.

Cookies Policy

Our website uses cookies to improve your browsing experience.

  1. Temporary cookies are used to manage sessions and logins.
  2. Cookies for saving preferences (name, email) when leaving comments last for up to one year.
  3. Login cookies expire after two weeks or when you log out.

You can disable cookies in your browser settings, but this may affect some website functionalities.

Third-Party Content and Embedded Media

Articles and pages on our website may include embedded content (e.g., videos or forms). Embedded content behaves the same as if you visited the originating website, which may collect additional data about you.

Contact Information

If you have questions about this policy or wish to exercise your rights, please contact us at:

Rex Charles Solicitors Ltd.
Email: info@rexcharles.co.uk

Changes to This Privacy Policy

This policy may be updated periodically to reflect changes in our practices or for legal compliance. We encourage you to review this page regularly for updates.

By using our website, you consent to this Privacy Policy.

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